Our special service for you:

Low prices, service and complete satisfaction are our highest priorities. That´s why we are the first and only company from our sector to offer a Best Price Guarantee. If you find a product of the same manufacturer and model cheaper at another vendor , we will refund the difference between the purchased item plus 10% of the price per product. The condition is that the vendor doesn´t offer quantity discounts and the item is in stock.

Standard shipping via DHL: 4,65 Euro within Germany

For more information about shipping and international shipping please click click here.

If you aren´t completely satisfied with your ordered items, or you would like to exchange for another size, please send the items within 30 days in original condition back to us. Refunds or exchanged items will be shipped immediately after being processed (48 hours, working days).

Special return period during christmas

Our special return period during christmas, note: all products purchased on defshop between 1. November and 31. December 2009 can be returned until the 31. January 2010 if they meet the return policy conditions. Thus you will get the desired size and you can look forward to the holidays.

It´s very annoying when you ordered at an online store and you are waiting for weeks for the package to arrive and receive a message that your ordered products are out of stock. Luckily that doesn´t happen with Defshop. At our store you can only buy products that are in stock. If it should take longer, we´ll send you an E-Mail to let you know. Even if you can´t pay at the moment, your order is reserved for you for 20 days.